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ALARIS Surveys

Great Plains
Tina Johnson Supervisor - Great Plains
Nicolas Rizer Account Executive - IA
Shawn Wills Senior Account Executive - NE/IA/Western MO

Sioux City Iowa & Nebraska
Cindy Miller Medical Case Manager
Ann Perez Medical Case Manager

Iowa City/Cedar Rapids
Carole Holdaway Medical Case Manager
Sandy Less Medical Case Manager

Quad Cities
Jonnie L. Shannon Medical Case Manager

Des Moines/Central Iowa
Marsha Armstrong Medical Case Manager
Becky Hoener Medical Case Manager
Lisa Ramirez Medical Case Manager
Camille Voth Medical Case Manager

Northeastern Iowa
Sue Gaul Medical Case Manager
Joan Rizer Medical Case Manager
Susan Wessels Medical Case Manager

Northern Iowa
Karen Dokken Case Manager

Tina Johnson, RN, CCM Supervisor - Great Plains tina.johnson@alarisgroup.com P O Box 32 Colman SD 57017 Office 605-534-3384 Toll Free 888-324-2409 Fax 1-866-532-6081 Mobile 605-864-1655 ALARIS Select Team: Catastrophic	Prior to joining The ALARIS Group, Inc.®, Tina's experience included providing both field based and telephonic case management services since 1997. She has an extensive knowledge of managed care within the workers’ compensation arena. As well as providing case management services herself, Tina also was responsible for training and supervising staff new to managed care and field case management. Tina's experience also includes management and supervision of an inpatient psychiatric unit at a health care facility. Her knowledge and leadership skills give her the ability to work effectively on a variety of cases.
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Nicolas Rizer, BA Account Executive - IA nicolas.rizer@alarisgroup.com P O Box 71251 Clive IA 50325 Office 515-401-9901 Toll Free 866-511-7638 Fax 1-866-648-5879 Mobile 515-745-3578	Nicolas' background as a sales representative and manager prepares him well for his position as an Account Executive in Iowa. Nicolas' experience and knowledge in sales and management enable him to serve customers efficiently. In addition, his willingness and ability to consider the customers’ needs, while assuring customer satisfaction allow him to provide exemplary service.
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Shawn Wills Senior Account Executive - NE/IA/Western MO shawn.wills@alarisgroup.com P O Box 390306 Omaha NE 68139 Office 402-896-4474 Toll Free 866-645-9681 Fax 1-866-351-3965 Mobile 402-290-8662	Prior to joining The ALARIS Group, Inc.®, Shawn has been involved in the worker's compensation industry since 1998. His experience includes claims administration as well as sales management. Shawn has handled all aspects of marketing varied products within the industry, including working with operational leaders to ensure resolution of issues as well as compliance with customer service requirements. He has been exposed to working with insurance carriers, third party administrators, self-insured’s and large employers. The ALARIS Group, Inc.® is proud to welcome him to our sales team. Shawn can answer any questions you may have regarding our various products or individual case managers in Iowa, Nebraska or Western Missouri.
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Cindy Miller, RN, CCM cindy.miller@alarisgroup.com 5414 Glenn Avenue Sioux City IA 51106 Office 712-202-0478 Toll Free 866-779-0478 Fax 1-866-741-4469 Mobile 712-251-5186 ALARIS Select Team: Catastrophic	Cindy joins The ALARIS Group, Inc.® with a clinical nursing background and extensive case management experience. Cindy has been a registered nurse since 1985 and a medical case manager since 1997. Prior to coming to ALARIS®, Cindy worked for a national case management company as both a medical case manager and a branch manager, helping to open a new branch office and overseeing the hiring and supervising of its nurses. Cindy serves clients and customers in the Sioux City area.
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Ann Perez, RN, BSN ann.perez@alarisgroup.com P O Box 5402 Sioux City IA 51102 Office 712-943-6031 Toll Free 866-288-9554 Fax 1-866-245-0449 Mobile 712-253-3101 ALARIS Select Team: Catastrophic	Ann has worked in the medical community in the Sioux City area since 1989. Since 1993, this experience has been dedicated to case management in the workers' compensation arena in Northeast Nebraska and Northwest Iowa. Her extensive psychiatric background coupled with her experience and knowledge with work related injuries makes her an excellent choice for your most challenging medical case management needs in Iowa and Nebraska.
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Carole Holdaway, RN, BSN carole.holdaway@alarisgroup.com P O Box 5594 Coralville IA 52241 Office 319-248-3181 Toll Free 877-248-3177 Fax 1-866-316-5145 Mobile 319-321-8727 ALARIS Select Team: Catastrophic	Carole joins The ALARIS Group, Inc.® with a background in managing workers' compensation and disability claims, coordinating quality improvement programs and managing quality services in a utilization management and review department. Carole also is a registered nurse and has worked in emergency units, oncology/hematology units and ophthalmology and internal medicine units. Carole is a Managed Care Professional as certified by the Health Insurance Association of American (HIAA).
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Sandy Less, RN, BSN sandy.less@alarisgroup.com P O Box 182 Swisher IA 52338 Office 319-848-8236 Toll Free 866-375-8236 Fax 1-866-302-8004 Mobile 319-361-3292	Sandy has worked as a medical case manager in the rehabilitation field since 2000. She is familiar with area employers, health care providers and has the expertise to identify the pertinent issues on a file, resolve conflicts and move it forward to successful resolution. Sandy also has experience with auditing medical records while supervising utilization review and the appeal process in the managed care arena. Sandy began her career as an RN in clinical nursing in 1979 working in various capacities including psychiatric nursing. She also brings to her position research experience working with universities and pharmaceutical companies. Her breadth of knowledge provides Sandy with expertise allowing her to provide effective service on a wide array of issues which may evolve in case management.
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Jonnie L. Shannon, RN jonnie.shannon@alarisgroup.com 13226 Wolf Road Geneseo IL 61254 Office 309-944-4252 Toll Free 866-882-8693 Fax 1-866-246-8901 Mobile 309-781-0939 ALARIS Select Team: Catastrophic	Jonnie's experience includes working since 1995 as a medical case manager providing field based case management services to injured workers within the workers' compensation system. She has developed an ability to build rapport between employers, medical providers and the injured workers to ensure timely optimal outcomes. Jonnie brings to her work as a field based case manager, prior experience as an instructor in a community college setting in the medical field and both administrative and direct clinical nursing experience in hospital and long term care facility settings.
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Marsha Armstrong, RN marsha.armstrong@alarisgroup.com P O Box 102 Perry IA 50220 Office 515-465-5119 Toll Free 866-905-5119 Fax 1-866-588-9961 Mobile 515-473-4088 ALARIS Select Team: Catastrophic	Marsha joins The ALARIS Group, Inc.® as a medical case manager in Iowa. Marsha has worked as a case manager, a medical management supervisor, a director of nursing and a nurse reviewer for multiple insurance companies, hospitals, and foundations since 1986. Previous to coming to ALARIS®, Marsha was a telephonic and field case manager in the workers' compensation unit for a large insurance company. Marsha's extensive experience within case management and nursing allows her to be a proactive case manager meeting needs of both the customer and the client in an effective and cost effective manner.
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Becky Hoener, RN, BSN becky.hoener@alarisgroup.com 2200NW 159th Street, Suite 400, PMB 269 Clive IA 50325 Office 515-440-3104 Toll Free 866-943-0410 Fax 1-866-363-6445 Mobile 515-681-6925	Becky’s extensive case management and clinical nursing experience dates back to 1985. Before joining ALARIS® as a medical case manager, Becky worked as a medical and disability case manager for a national insurance company. In addition, she has gained invaluable medical knowledge as a registered nurse in pre and post-operative positions for a variety of specialties. Becky’s wealth of experience in both medical case management and clinical nursing enable her to be an effective case manager who values quality, efficiency and a team approach to problem-solving complex issues.
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Lisa Ramirez, RN, BSN, COHN Multilingual: Spanish lisa.ramirez@alarisgroup.com P O Box 221 Ottumwa IA 52501 Office 641-683-2665 Toll Free 877-775-2665 Fax 1-866-947-1521 Mobile 641-799-6177 ALARIS Select Team: Multicultural	As a registered nurse and a certified occupational health nurse, Lisa has held positions as a clinical nurse, workers' compensation coordinator, case manager, occupational health nurse, and correctional nurse. Most recently, Lisa managed all open workers' compensation claims for a large employer. Lisa's extensive experience in health, safety, first aid and her ability to speak Spanish combined with her effective leadership, interpersonal and problem solving skills enable her to be a proactive case manager effectively meeting the needs of both the customer and the client.
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Camille Voth, RN, BSN camille.voth@alarisgroup.com P O Box 114 Ankeny IA 50021 Office 515-965-3655 Toll Free 866-965-3655 Fax 1-866-315-7599 Mobile 515-822-2156	Camille has a background in workers’ compensation claims holding positions as a manager and representative for a national insurance company. In addition, Camille is a registered nurse and has worked in the emergency room and in the intensive critical care unit. Camille’s depth of familiarity with the workers’ compensation system allows her to accurately assess and effectively direct treatment. Camille’s experience in claims and her willingness to take on challenges head-on enable her to be an effective and valuable case manager in Iowa.
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Sue Gaul, RN, BSN, ONC sue.gaul@alarisgroup.com P O Box 1538 Dubuque IA 52001 Office 563-557-7574 Toll Free 877-231-5422 Fax 1-866-491-1697 Mobile 563-552-6058	Sue has been a registered nurse since 1989 and has worked as an in-house case manager since 1992 managing all of the workers’ compensation cases. As a clinic nurse manager, she also developed an IME program, coordinated all nursing staff, provided general marketing of the occupational health program, and developed educational material for patients. Sue’s wealth of experience within the health care system and ability to coordinate and communicate with all necessary parties enables her to be an efficient case manager with successful return to work outcomes.
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Joan Rizer, RN joan.rizer@alarisgroup.com P O Box 52 Strawberry Point IA 52076 Office 563-933-2181 Toll Free 866-374-2181 Fax 1-866-595-4338 Mobile 563-920-6242 ALARIS Select Team: Catastrophic	Joan's background includes over 25 years of valuable experience in the field of nursing including case management, long term care management and cardiac rehabilitation. Before joining ALARIS®, Joan worked as a field case manager for a national case management company and as a director of nurses for a convalescent home. Joan's excellent communication skills enable her to negotiate toward positive outcomes and supervise and problem solve comfortably.
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Susan Wessels, RN, CCM susan.wessels@alarisgroup.com P O Box 628103 Middleton WI 53562-8103 Office 608-831-4366 Toll Free 800-277-2084 Fax 1-866-533-9399 Mobile 608-576-1892 ALARIS Select Team: Catastrophic	Susan's thirty-five years of nursing have strengthened her critical thinking and problem solving skills. Her career expertise includes emergency care, critical care, occupational health and medical case management. Her experiences in these demanding areas make her the nurse case manager of choice for complex medical rehabilitation cases. Susan has specialized in workers' compensation case management since 1995. Susan has developed a very strong following in the Madison, Janesville, and Portage regions, and covers files in western Wisconsin and eastern Iowa as well.
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Karen Dokken, QRC, RN, BA, CDMS karen.dokken@alarisgroup.com P O Box 157 Alden MN 56009 Office 507-874-3714 Toll Free 877-977-8400 Fax 1-866-741-3388 Mobile 507-339-3374	Karen has nineteen years of occupational and industrial health nursing experience in her background working for a large employer in southern Minnesota. In 1992, she entered the workers’ compensation arena and has been functioning as a Disability Case Manager and Rehabilitation Consultant since that time. Karen is the case manager of choice for many employers and carriers who do business in southern Minnesota because of her knowledge of that area and expertise in the field of rehabilitation.
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